Privacy Policy
Heavenly Sent respects your privacy and is committed to protecting your personal information. This notice explains what information we collect when you use our website or place an order, why we use it, and the choices available to you.
Information we collect
When you place an order, create an account or contact us, we may collect information such as your name, billing and delivery address, email address, telephone number and details relating to your order or enquiry.
We may also collect technical information generated when you use our website, such as your IP address, browser type and information required for the website to function securely.
How we use your information
We use personal information where necessary to:
- process and fulfil your orders;
- take payment and deal with refunds where applicable;
- communicate with you about an order, design or enquiry;
- provide and administer your customer account;
- prevent fraud and maintain the security of our website;
- meet our legal, tax and accounting obligations; and
- improve our website and customer service.
Personalised and bespoke designs
If you provide names, wording, photographs, artwork or other information for a personalised product, we use that material to prepare and fulfil your order. Please only provide personal information or images that you are entitled to supply for this purpose.
Payments
Payments may be processed by third-party payment providers. Payment providers process payment information under their own privacy and security arrangements. Heavenly Sent does not need to store your full card details in order to fulfil your order.
Sharing your information
We do not sell or rent your personal information. We may share information where necessary with service providers involved in operating our website, processing payments, delivering orders, providing technical services or meeting our legal obligations. We only provide information needed for the relevant service.
How long we keep information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including fulfilling orders, handling enquiries or disputes, and meeting legal, tax and accounting requirements.
Cookies
Our website may use cookies and similar technologies that are necessary for functions such as the shopping basket, customer login and checkout. Other cookies may be used to understand how the website is used. You can control cookies through your browser settings, although disabling essential cookies may prevent parts of the website from working correctly.
Marketing
If you choose to receive marketing communications from us, you can unsubscribe at any time. We may still contact you where necessary about an order, account or enquiry.
Security
We use reasonable technical and organisational measures to protect personal information. Information sent through our website is protected in transit using HTTPS encryption where supported.
Your data protection rights
Depending on the circumstances, UK data protection law may give you rights over your personal information, including the right to ask for access to it, correction of inaccurate information, deletion in certain circumstances, restriction or objection to certain processing, and data portability where applicable.
If you have a concern about how your personal information is being used, please contact us first so we can try to resolve it. You also have the right to raise a concern with the UK Information Commissioner's Office (ICO).
Other websites
Our website may contain links to other websites, including BlueStorm Signs. Those websites have their own privacy practices, and we recommend reviewing their privacy information when you visit them.
Contact us
If you have a question about this privacy notice or your personal information, please contact:
Heavenly Sent
56 King Street
Westhoughton
Bolton
BL5 3AX
United Kingdom
Telephone: 07902 954 516
Email: info@heavenlysent.co.uk
Website: heavenlysent.co.uk
Last updated: October 2026.
